Shipping Policy for ABC Pet Supply, Inc.
Thank you for choosing ABC Pet Supply, Inc. for your USA-themed Dog Toy needs! We’re committed to fast, reliable delivery and exceptional customer service. Below are the details of our shipping process:
Order Processing Time
Orders are processed within 0–1 business day, Monday through Friday.
Delivery Timeframe
We offer Express Delivery across the USA, with estimated delivery within 1–2 business days after shipment.
Note: Delivery time begins once the order has shipped, not from the order date.
Delays may occur due to incorrect address details, carrier issues, customs, or unforeseen circumstances.
Order Cut-off Time
Orders placed by 5:00 PM (EST) will be processed the same business day. Orders placed after this time will be processed the following business day.
Business Hours
Monday – Friday: 8:00 AM – 5:00 PM
Saturday – Sunday: Closed
Holidays: No order processing or shipping
Shipping Cost
Flat rate Express Shipping: $10.00 for all USA orders.
Shipping Carriers
We partner with UPS, USPS, DHL, and FedEx to ensure secure and timely delivery.
Shipment Confirmation & Tracking
Once your order is shipped, you’ll receive an email with a tracking ID. This ID becomes active within 24 hours.
Lost or Delayed Packages
If your Dog Toy hasn’t arrived within the estimated delivery window:
First, contact the carrier directly with your tracking number.
If unresolved, email us at support@abcpetsupplyinc.us for further assistance.
Incorrect or Incomplete Address
If an incorrect address results in a return, the customer is responsible for the reshipping cost. Please ensure your delivery information is accurate at checkout.
Changing Your Shipping Address
To update your delivery address, contact us within 24 hours of placing your order:
Email: support@abcpetsupplyinc.us
Phone: +1 718-875-1661
Address changes cannot be made once the order is in transit.
Order Cancellations
To cancel an order, contact us within 24 hours of purchase.
If your order has already shipped, please refer to our Return Policy for return instructions.
Damaged or Defective Items
If your item arrives damaged or defective:
Email us immediately at support@abcpetsupplyinc.us
Include clear photos of the damaged product
We’ll arrange a free exchange or refund promptly.